BetScore Privacy Policy

This Privacy Policy explains how BetScore handles personal information connected with the use of our website, player accounts and related services. It applies both to registered players and to visitors who browse the website without creating an account.

BetScore acts as a controller of personal data where we determine how and why information is processed. Personal information is handled for account administration, legal compliance, security, payments, service operation and other purposes described below.

Information we may collect

The type of information we process depends on how you use BetScore. Some information is provided directly by you, while other data may be collected automatically when you access the website or use your account.

Account information

When an account is created, we may collect information required to identify the player and operate the account.

• Full name and username
• Date of birth
• Country and postal information
• Telephone number
• Gender where required
• Account and registration details
• IP address
• General location information

Identity and verification records

Additional information may be requested when identity, age, address or source of funds needs to be verified. These checks may be required for Know Your Customer, Anti-Money Laundering, licensing or other legal obligations.

• Passport, identity card or driving licence details
• Proof of residential address
• Identification or social security numbers where applicable
• Source of funds or source of wealth information
• Banking or financial documentation
• Other information required for verification

Payment information

We may process financial and payment-related information where it is necessary to handle deposits, withdrawals, account verification or regulatory checks.

The information involved can vary depending on the payment method, country and applicable compliance requirements.

Information collected during website use

Certain technical information is generated automatically when you visit or interact with BetScore.

• IP address and device identifiers
• Operating system and software information
• Pages viewed during a session
• Session dates and times
• Website navigation and interactions
• Search and content activity
• General location information
• Cookie and similar technology data

This information helps us understand how the website is used, maintain technical stability, investigate security issues and improve the service.

Information obtained from other sources

In some circumstances, BetScore may receive or verify personal information through third parties or publicly available sources.

• Public and government databases
• Financial institutions
• Fraud prevention services
• Public authorities
• Commercial databases
• Publicly available online information
• Connected accounts where applicable

We may also draw reasonable conclusions from account activity. For example, game or content preferences may be inferred from the sections of the website a player uses.

How personal information is used

Personal information is processed only where there is a relevant operational, contractual, legal or security-related reason.

• Creating and maintaining player accounts
• Providing casino and sportsbook services
• Handling deposits and withdrawals
• Responding to account-related requests
• Improving website performance and functionality
• Preventing fraud and unlawful activity
• Managing security and technical risks
• Meeting legal and regulatory obligations
• Resolving disputes and investigations
• Supporting responsible gambling controls

Legal grounds for processing

Depending on the purpose, BetScore may rely on several lawful grounds when processing personal information.

Contractual necessity

Certain data is required to create an account, provide the requested services and meet obligations arising from the relationship between BetScore and the player.

Legal and regulatory requirements

Some information must be processed because gambling, financial and data protection rules require us to do so.

• Age and identity verification
• KYC and AML checks
• Location and jurisdiction checks
• Responsible gambling risk management
• Network and information security
• Fraud and financial crime prevention
• Regulatory reporting
• Compliance with lawful authority requests

Legitimate business interests

We may process data where it is reasonably necessary for business operations, security or service improvement, provided these interests do not override the rights and freedoms of the individual.

• Protecting systems and intellectual property
• Detecting suspicious or abnormal activity
• Improving products and website functionality
• Analytics and service research
• Managing legal claims
• Identifying harmful gambling behaviour
• Preventing cheating and unauthorised tools

Consent

Where consent is required, it may be used for activities such as direct marketing, personalised promotions, targeted advertising, loyalty programmes and participation in promotional events.

Consent can be withdrawn where applicable without affecting processing that was lawful before the withdrawal.

When information may be shared

BetScore may provide personal information to selected third parties where this is necessary to operate the platform, complete payments, meet legal requirements or protect the service.

• Authorised employees and group companies
• Payment providers and financial institutions
• Technology and hosting providers
• Customer service providers
• Fraud prevention organisations
• Game suppliers
• Analytics providers
• Marketing partners where permitted
• Regulatory and licensing authorities
• Law enforcement bodies where legally required

Information may also be disclosed as part of a merger, acquisition, sale, restructuring or similar corporate transaction where it is relevant to the process.

If a player raises a complaint or dispute through an external platform or dispute resolution service, limited account information may be shared when reasonably necessary to investigate or respond to that matter.

How long information is retained

Personal information is generally retained while an account remains active and for as long as it is needed for the purposes described in this policy.

Some records may need to be kept after an account is closed because of Anti-Money Laundering requirements, regulatory duties, legal claims or other mandatory retention rules.

When there is no remaining legal or business reason to retain information, it may be deleted or anonymised so that it can no longer be linked to an identifiable person.

Your privacy rights

Depending on the laws that apply to you, a number of rights may be available in relation to personal information held by BetScore.

• Request access to personal data
• Correct inaccurate or incomplete information
• Request deletion where permitted
• Ask for processing to be restricted
• Request data portability where applicable
• Object to certain forms of processing
• Withdraw consent where processing relies on consent
• Submit a complaint to an appropriate supervisory authority

Cookies and similar technologies

BetScore may use cookies, pixels, tags, web beacons and similar technologies to operate the website, remember preferences, understand usage and support selected analytics or marketing functions.

Non-essential technologies may require consent. Cookies that are necessary for the website to function can be used without optional consent where permitted by applicable law.

Protecting personal information

BetScore uses administrative, technical and physical safeguards intended to reduce the risk of unauthorised access, disclosure, alteration, loss or misuse of personal information.

No online system or method of data transmission can be guaranteed to be completely secure. Security measures are therefore reviewed and adjusted over time as technology, risks and operational requirements change.

International data transfers

Personal information may be processed outside the European Union or European Economic Area when service providers, affiliates or other authorised recipients are located in other countries.

Where required, appropriate safeguards are used. These may include transfers to countries recognised as providing an adequate level of data protection, approved contractual clauses or other legally recognised transfer mechanisms.

Changes in company ownership

If BetScore becomes involved in a sale, merger, acquisition or other change of ownership or control, personal information may form part of the relevant transaction.

Any new owner or controlling entity would remain subject to the privacy commitments applicable to the information unless another lawful basis or valid consent permits a different use.

Privacy requests and questions

Players may raise privacy questions or submit requests concerning their personal information through the official BetScore support or data protection channels available on the website.

Identity verification may be required before certain privacy requests can be completed in order to prevent unauthorised access to personal information.

Updates to this policy

This Privacy Policy may be revised when our services, technology, legal requirements or data handling practices change. The version published on the website applies from its stated effective date.